Membership policy

Membership Terms and Conditions

These Terms apply to all members on any membership plan, whether free or paid. They cover the agreement between you, the Member, and UK Soul Choirs, t/a Soul Choirs, 62 Joy Lane, Whitstable, Kent CT5 4LT.

By following the joining process of signing up through our website and selecting a Membership of UK Soul Choirs, you are accepting the terms and conditions in this Membership Agreement.

For new members, you should only sign up and join if you are willing to accept them. For existing members, you should only continue to participate in the activities, experiences, and learning resources that we offer if you continue to agree with them.

These terms may be updated from time to time, to include additional clarifications or clauses relating to new products and services. Every time we update our membership terms we will communicate changes to members.

Only you, the person named in the online joining process, can benefit from this Agreement. If any of the terms of this Agreement are invalid, unenforceable or illegal, the remaining terms can still be enforced.

This Agreement is governed by the law of England and Wales. You should print a copy of this Agreement for future reference.

Membership Plans

We have different levels of membership, which are advertised on our website and are subject to future change. Each offers a core set of membership benefits.

Free Taster Membership This membership offers the opportunity to try one of our rehearsals once, for free, before choosing to join the choir on a paid membership.

Choir Membership - Annual, Monthly or Termly fees This membership offers access to our rehearsals, online resources, and a minimum of one performance per term.

Paid Plan definitions

• Flexi Monthly: Pay a recurring monthly fee with no long-term commitment. When you're convinced you want to stick around, you can log in to switch to an annual membership or cancel on your terms.
• Flexi Termly: Pay one fee per term (12 weeks including concert) for the terms you want to do. This plan is only available at the start of term; otherwise, pay monthly or annually.
• Annual Membership: One annual payment that covers full membership for the year. Concessionary discounts apply.
• Annual Membership (paid monthly): This membership includes the same as an Annual Plan but split into 12 monthly payments. Concessionary discounts apply.

As a cooling-off period, we offer an early get-out of 4 months (the equivalent of approximately one term) to enable more flexibility for members who can no longer continue with us. The early get-out can only be used when cancelling a membership—it cannot be invoked with the intention of starting membership again after a holiday period, for example. We reserve the right to review or revoke this policy at any time; however, memberships entered into under this amendment will be honoured.

Concessions

Concessions are only applicable to Annual Memberships and Annual Pay Monthly Memberships. If you fall under one of the following categories, apply CONC30 as a discount code on annual one-off membership or CONC30MONTH for annual monthly payments. This will reduce your annual membership by £30.

You are limited to one concession discount per subscription. We operate concessions on a trust basis, so please consider not using the code if you don’t need it, to allow us to prioritise those who do. We reserve the right to withdraw our concessions policy if misapplied.

Eligible concessions:

• Senior/Retired – Officially retired or aged 66 or over
• Family – Members who have a spouse or family member also paying a concurrent choir membership (including multiple household members)
• Unemployed – Those receiving jobseekers allowance or equivalent, or self-employed members going through a difficult patch
• Students – Full-time or part-time education students
• Registered Disabled – Members with a registered disability and who receive benefits or have a blue badge
• NHS and emergency services workers – A thank-you for your ongoing service

Obligations as a Member

You agree to receive and read Members communications and updates, and, where required (e.g., to confirm attendance at performances), to respond to requests in a timely manner.

You agree to participate in activities laid on for members in the spirit of our inclusive community values. You agree not to be disruptive to the Choir Leader or other members in rehearsals, performances, or choir-sponsored activities.

Your attendance will be registered at Soul Choir rehearsal sessions (and some performances), either digitally using the Soul Choirs Check-in web app or on paper where data signal is unavailable. Attendance data is used solely for internal and operational purposes and to comply with fire safety and insurance policies.

You agree that your actions at any of our rehearsals, events, performances, social gatherings or other occasions will not bring UK Soul Choirs into disrepute.

Payments by Members

Members agree to maintain timely payment through the online payment systems we provide. You agree to maintain secure card instructions with your payment card or bank for the period of membership.

If you are paying by credit or debit card, you agree to keep these details up to date. If you are paying for a full annual subscription split into monthly payments, you are responsible for completing the payment for the full term.

Communications

We will primarily use the email you signed up with to communicate regularly, particularly at the beginning of each week during term time.

Members are advised to check their spam or junk folders for our emails and whitelist them. We are not responsible if you do not receive communications due to email or security settings. Key information may also be posted in your Members Area.

While you can unsubscribe from emails at any time, we recommend that you don’t while you're a member. If you're missing communications, please contact us and we will make every effort to resend important information.

Your Use of the Member’s Area

Access is granted based on your membership plan. You are responsible for keeping your login secure and not sharing it. If you forget your password, you can reset it via the login page. If you believe access is missing or incorrect, please inform us so we can correct it.

Use of Member Resources

We provide clear and useful resources for rehearsals, events, and activities via the Member’s Area. These resources are for personal use only. Sharing or distributing them externally is prohibited. We reserve the right to terminate membership for misuse.

If unsure about the use of any resource, please consult your Choir Leader.

Consent for Marketing Materials

You consent to incidental inclusion in marketing photographs or videos taken at events or activities. We will endeavour to inform members when official photographers are present, and you can opt out of being included in shots.

Payment Methods

Where applicable, membership fees include VAT. We use secure third-party providers for online payments and do not store card details. Members maintain control over their payment details and can cancel payments at any time.

It is your responsibility to ensure payment methods are correctly set up and that payments are successful. Any overdue amounts remain payable in full.

Personal Information

We take your privacy seriously. Please read our privacy policy for details on how we collect, store, and use your personal information.

Health and Safety

We conduct health and safety risk assessments where appropriate. We are not responsible for damage to persons or personal belongings while attending events, rehearsals, or other activities. We hold appropriate insurance for all UK Soul Choirs-run events.

Service Disruption

We aim to provide an uninterrupted full term of rehearsals. In case of illness of a musical director, we will try to find a substitute or extend rehearsals. If a session is cancelled, we will attempt to make up lost time online or via extended sessions.

Performance Rights

We aim for every member to experience at least one performance per term. We cannot guarantee the size, location, or nature of each concert. Members joining within four weeks of a performance should seek guidance on readiness from their musical director. We may decline performance participation or invite non-members at our discretion.

Additional Performance Fees

Membership fees do not always include performance-related costs. Fees may be charged for specific venues, parties, or live musicians. Participation in performances is optional.

Additional Activities

From time to time, additional activities may be offered beyond core rehearsals. Some may be included in your membership; others may be ticketed or offered at a member discount.

COVID-19 Policy

If government-enforced COVID-19 restrictions prevent in-person rehearsals, we will resume our Home Sing programme of online sectional rehearsals and monthly social sessions. Refunds are not offered, but we can pause memberships on request for those unable to use the online platform.

Refund Policy

You can cancel and receive a refund for all suubscriptions for up to and including 14 days. Beyond this, see our cancellation policy below for details on annual plan cancellations within term.

Cancellation Policy

Annual Membership:

• During the annual commitment term: Up to the first 3 months are charged at Flexi Monthly rate (£52/month). Thereafter, charged at Annual Monthly rate (£30/month).
• If on Annual Monthly: You must complete 4 payments before cancelling.
• If paid yearly: pro-rata refunds based on above calculation.

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Flexi Monthly / Termly:

• Flexi Monthly - cancel from your profile before renewal to stop future payments. Flexi Termly is a one time product and does not auto-renew.

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Our Rights

We reserve the right to increase membership prices. You will receive at least one month’s notice, during which you may cancel your membership. After this period, your payments will be updated to reflect the new rate for your next renewal.

Disruptive Behaviour Policy

UK Soul Choirs fosters a respectful, enjoyable, and inclusive environment:

• Members must treat each other and leaders respectfully.
• No participation under the influence of alcohol or narcotics.
• Membership may be terminated if behaviour disrupts others or impedes choir leadership.

Diversity and Inclusion Policy

At UK Soul Choirs, we celebrate diversity and strive to create a truly inclusive and equitable community. We welcome members from all backgrounds and experiences, and we are committed to providing a space where everyone feels respected and valued.

• Discrimination or harassment of any kind is not tolerated.
• We aim to reflect the rich diversity of our communities in our membership and leadership.
• We encourage open communication and continuous learning around inclusion.

We believe that music is for everyone. Our commitment to diversity ensures that our choir remains a space where joy, creativity, and connection can flourish for all.

Amendments

UK Soul Choirs reserves the right to amend these terms and conditions at any time without notice.

Contact Details

Use our support enquiry form, email us (sing@soulchoirs.com) or write to us at: UK Soul Choirs, 62 Joy Lane, Whitstable Kent CT5 4LT